Warehouse Operator
About Craft & Culture
Craft & Culture is a leading premium wine and spirits distributor serving the GCC market. We bridge the gap between world-renowned producers and discerning customers across the region, with an unwavering commitment to quality, provenance, and proper handling.
Our state-of-the-art, temperature-controlled warehouse at RAK Port features IoT-enabled cold chain monitoring, RFID tracking, and digital inventory management. We're not just storing wine—we're preserving stories, traditions, and exceptional craftsmanship.
The Role
We're looking for a detail-oriented Warehouse Operator to join our logistics team and take ownership of our smart warehouse operations. You'll be the guardian of some of the world's finest wines, ensuring every bottle is stored, tracked, and handled with the care it deserves.
This isn't a traditional warehouse role. You'll work with cutting-edge technology, maintain precise climate control systems, and play a crucial part in our mission to deliver excellence from cellar to customer.
You'll manage one of the region's most advanced wine storage facilities, working with IoT sensors, digital inventory systems, and temperature-controlled environments that rival the finest European wine cellars.
Key Responsibilities
- Manage daily warehouse operations including receiving, storage, picking, packing, and dispatch of wine and spirits inventory
- Operate electric pallet stacker, forklift, and other picking equipment safely and efficiently; training provided if required
- Maintain temperature-controlled storage environment (12-16°C) and monitor IoT temperature logging systems to ensure cold chain integrity
- Operate and maintain Zoho Inventory management system—processing inbound shipments, updating stock levels, and generating reports
- Conduct regular inventory counts and reconciliations, ensuring system accuracy matches physical stock
- Apply barcode and RFID labels to incoming stock, maintaining full product traceability
- Inspect incoming shipments for damage, temperature excursions, and documentation accuracy
- Prepare customs documentation, certificates of origin, and compliance paperwork for imports
- Coordinate with freight forwarders and delivery partners for inbound and outbound logistics
- Maintain warehouse cleanliness, organization, and safety standards
- Troubleshoot and escalate issues with refrigeration, sensors, or inventory discrepancies
- Perform general maintenance on cold room AC units—filter cleaning, temperature calibration checks, and liaising with technicians for repairs
- Support warehouse scaling initiatives—optimising storage layouts, implementing new racking systems, and improving operational workflows
- Prepare orders for B2B and B2C customers with attention to packaging and presentation
- Generate cold chain documentation and temperature reports for clients as required
- Contribute ideas for process improvements and help implement efficiency gains as the operation grows
Requirements
- Experience: 2+ years in warehouse operations, logistics, or inventory management
- Education: High school diploma minimum; diploma in logistics, supply chain, or related field preferred
- Technical Skills: Proficient with inventory management software and comfortable learning new digital tools
- Language: Fluent English; Arabic is a plus
- License: Valid UAE driving license preferred
- Attention to Detail: Meticulous approach to inventory accuracy and documentation
- Problem Solver: Proactive in identifying and resolving operational issues
Physical & Fitness Requirements
This role involves significant manual handling in a temperature-controlled environment (12-16°C). Candidates must be physically capable and comfortable working in cool conditions for extended periods.
- Manual Handling: Ability to safely lift, carry, and manoeuvre wine cases weighing up to 20kg repeatedly throughout the shift
- Stamina: Capable of standing, walking, bending, and reaching for 8+ hours per day
- Cold Environment: Comfortable working in a chilled warehouse (12-16°C) with appropriate PPE provided
- Pallet Work: Loading and unloading pallets, stacking cases at varying heights (floor level to 2m)
- Repetitive Tasks: Ability to perform repetitive picking, packing, and labelling tasks with consistent accuracy
- Safe Lifting Technique: Knowledge of proper manual handling techniques to prevent injury; training provided
- Team Lifting: Willingness to coordinate with colleagues for heavier or awkward loads (magnums, wooden cases)
- General Fitness: Good overall physical health with no conditions that would be aggravated by manual work or cold environments
We provide full PPE including thermal jackets and safety footwear. Manual handling training is provided during onboarding. If you have any concerns about physical requirements, please discuss during the interview process.
Nice to Have
What We Offer
Send your CV and a brief cover letter explaining why you're the right fit.
careers@craftculture.ae